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Professional telephone answering services

Smaller businesses and sole traders don’t need to pay for dedicated staff to handle their phones. These days it’s easy to set up forwarding to a professional company that specialises in telephone answering services and get them to look after calls. Because their staff are trained and follow a set procedure, the quality of the messages is usually higher than could be expected from anyone who has to interrupt what they’re doing, find a scrap of paper and a pen, scribble down a note, than remember to give it to the right person later. Instead, picture a neatly laid out email detailing incoming phone messages, with the right numbers and correctly spelled names.

Consultants and sole traders use telephone answering services instead of hiring staff who’d be doing nothing most of the day, or using an answering machine, which appears much less professional and can irritate important clients. Forwarding to call services can be switched on more or less at will to cover important meetings or periods when serious work needs to get done, or set up for daily out of hours service. That is especially useful for customers and collaborators overseas in different time zones.

Professional telephone answering services can also handle overflow calls. That means that if a phone rings in the office and all lines are engaged or nobody is available to pick it up, the call will go straight through to the forwarding service. No call needs to be missed. On leave days or unplanned sick days, all calls can be sent to the call centre so no business needs to be lost either. They can also help with marketing campaigns by setting up a dedicated 0800 line. Customers can call to sign up to a particular service, request a brochure or a quote, and it doesn’t have to take regular staff away from their jobs.

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